Troubleshooting |
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INDEX - click on links
or scroll down page |
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Error
Message |
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I
sent an Error message from within the
program and haven't heard anything
back yet. Should I be expecting
a response? |
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Installation
File |
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I
cannot find the installation file I
just downloaded. I have no idea where
the BTSetup.exe file is located on my computer. Help!!! |
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Sample
Files |
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I
just deleted all the Sample Files on
the program so that my database would be empty,
but now
BookTrakker has stopped running.
What should I do? |
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Send
DB Icon |
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Can I
send my backup files, using Send DB,
without using the Send DB icon? |
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I
recently started using a new computer and now the Send DB
icon is gone. How can I get the
icon back on my desktop? |
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SOLUTIONS
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Error
Message Response
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If you
haven't heard from Support, it may be
that we did not receive your
email address. Add your email
address to User Info under Help in the
top Menu Bar of the program, even if
you are using the Free Trial or
BookTrakker FREE, and your
email address will automatically be
included in any error messages you
send to us.
If your User Info does not contain
your email address, you need to include it with
your message. If you have
registered your copy of the program or
did remember to include your email
address when you sent an Error Message
and still did not hear back from us go
to Support
for more information.
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Cannot
find installation file.
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The BT31Setup.exe file
is automatically saved to a folder
(named BT31Setup.exe) on the C drive
on
your computer, unless you have
assigned it to a different
drive.
If you
inadvertently or intentionally saved
it to a different drive and do not
remember where it is located, here is
how to search for the file on your
computer:
| First
click Start on the
bottom menu on your computer
screen. Next, click
"Search" or
"Find." Select
"For Files or
Folders" or
"Files or Folders,"
and follow instructions.
When asked for the file name,
type in BT31Setup.exe
and click Search. After
the file is found, select the
file and double-click on it to
start installation. |
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Deleted
Sample Files - BookTrakker stopped
running
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BookTrakker
V3.1 will not run if the database is empty,
which can be the case for NEW USERS and does NOT APPLY to
current users who have their own data in
BookTrakker. If you have deleted Sample Records and the
program is not running, you need to Replace Sample
Files with a small file containing one new
replacement record - see
instructions on the Known Issues and
Fixes page. This extra step will
get the program running again.
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Send
Backup files without using Send DB
icon
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Yes. Click on Start on the
bottom menu on your computer.
Select Programs in the list, then
BookTrakker, then click SendDB to
start sending the backup files.
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Replace
Send DB icon
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Start off by minimizing all your
programs so you are looking at your
desktop, which displays your shortcut
icons. Click on Start on the
bottom menu on your computer.
Select Programs in the list, then
BookTrakker. Locate
SendDB but do not click it or you
will start sending your database. (If
you accidentally start to send your
database, just click Cancel.)
Instead, RIGHT-CLICK on Send DB, which
opens another list, and select Send
To, then select Desktop (create
shortcut), or the option with similar
verbiage. You should now have a
new SendDB icon on your desktop.
On my computer the new icon is labeled SendDB
(2).
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